Polar service providers
List of service providers
| Third Party Service/Vendor | Purpose | Data type send | When data is sent | Data location | Website |
|---|---|---|---|---|---|
|
AWS Amazon |
Data hosting |
all |
when created |
EU |
|
|
DNA |
Data hosting |
all |
when created |
Finland |
|
|
SendGrid |
Email service provider |
email address, customer language information |
|
USA |
|
|
Proact |
System integration partner |
- |
- |
Finland |
|
|
New Relic |
Monitoring service provider |
email address, user ID |
Only in situations where customer account is causing an error severe enough to be logged |
USA |
|
|
Datadog |
Monitoring service provider |
no personal data in monitoring data, possibility of email address, user ID in log data |
Only in situations where customer account is causing an error severe enough to be logged |
USA (monitoring data until Oct/2020, then to EU) EU (log data) |
|
|
Google Analytics |
Analytics service provider |
analytics data |
When customer accepts analytics cookies |
USA |
|
|
Firebase |
Mobile analytics service provider |
analytics data |
- |
USA |
|
|
Zendesk |
Customer service tool provider |
account name (email address), Customer service details |
When customer contacts Polar Customer Care |
Ireland |
|
|
Hubspot |
Marketing automation tool |
Customer contact and profile details (if marketing consent) |
If customer gives marketing consent |
USA |
|
| Nebula, Tieto | Webshop hosting | no personal or payment data | EU | ||
| Dynatrace | Shoppolar monitoring tool | order id, IP addresses, session data | When customer accepts cookies, logging events | USA, EU, Australia | |
| Shopify | eCommerce | Customer contact and purchase information | When shopping cart is created | USA | |
|
Microsoft Clarity |
Analytics service provider |
analytics data |
When customer accepts analytics cookies |
USA |
|
|
Culinar Oy (ultimate.ai) |
Customer service automation provider |
Contact details, customer service details |
When customer contacts Polar Customer Care |
Belgium and Germany |
Cookies that transfer data
More information on cookies
| Third Party Service/Vendor | Purpose | More information |
|---|---|---|
|
|
Facebook pixel (Ads & targeting) |
|
|
Google LLC |
Google Analytics (performance analytics) Google Ads (Ads & targeting) |
|
|
Microsoft |
Bing Ads (Ads & targeting) LinkedIn pixel (Ads & targeting) Clarity tracking code (performance analytics) |
|
|
Hubspot |
Hubspot pixel (performance analytics) |
|
|
Zendesk |
Customer service chat widget |
|
|
SnapEngage |
Customer service chat widget (for Polar Brazil) |
|
|
Xaxis |
Ads (Ads & targeting) |
EU based marketing service providers that have hosting/CDN/data in US
| Third Party Service/Vendor | Purpose | More information |
|---|---|---|
|
SocialBakers
|
Social media management tool |
|
|
Criteo |
Criteo pixel (Ads & targeting) |
Service providers in other regions (APAC) that have hosting/CDN/data in US
|
Third Party Service/Vendor |
Purpose |
More information |
|
VWO (Wingify, India) |
A/B / optimization tool |