Return policy
If you are not satisfied with the product you have purchased from our online store, you may return it within thirty (30) calendar days. To return an item, please contact the Polar Customer Service Team by e-mail polar@ogc.ca and reference "Polar Online Return".
Items should be returned unused and in good condition, with a completed return form and a copy of the packing slip, to our Return Centre (address below).
A refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item. Please note that this also applies to items received as gifts. If you return a gift, the purchaser will receive a refund in the original form of payment used to make the purchase.
Shipping costs will not be refunded unless the item is being returned because it is damaged or defective. If you are returning an item because it is damaged or defective, please see our Damaged or Defective Product section below.
Refunds will not be issued if the Product concerned is Software which we have supplied to you sealed and unused and you have broken the seal or which you have successfully downloaded from the Polar Store website.
Occasionally, we have Sales on our site. We cannot offer the sales price retroactively to prior purchases.
Return Instructions
Please follow the instructions below when packing and sending your product for return. It's important to note that these instructions must be followed in order for us to properly process your return.
- Send the item in its original packaging.
- Pack the item carefully so that it will not be damaged during the shipping process. We suggest using a box and bubble wrap.
- Include a copy of the original invoice (included with your shipment). We will not be able to process a return for any shipment received without a copy of the original invoice.
- Polar will subsequently arrange for the product to be collected by Polar’s nominated carrier. You will be contacted in advance to arrange for a suitable collection time and collection place.
- The return address should be clearly displayed on the parcel.
Damaged or Defective Products
To return a damaged or defective item within thirty (30) days of purchase, please contact the Polar Customer Service Team by e-mail polar@ogc.ca and reference "Polar Online Return".
Our Customer Service Team will provide you return instructions. Once we receive the item, you will be refunded the price of the item as well as any applicable taxes. Refunds will be issued in the original form of payment used to purchase the item.
Products found to be defective after thirty (30) days of purchase will be covered by the Polar Warranty Policy and will be repaired or replaced in Polar Service Center.
To send a product to warranty service, please visit Polar Canada Service page. Here you will find locations of the Polar Service Centres. Visit local support site for details to send the unit to service. Please remember to include a copy of your original proof of purchase.
Polar Warranty
The Polar Warranty covers the training computer and sensors for two (2) years from the date of purchase for defects in material or workmanship. Damage caused by misuse or improper or unauthorized maintenance is not covered.
PROOF OF PURCHASE FROM AN AUTHORIZED RETAILER IS REQUIRED FOR WARRANTY CLAIMS.
The complete warranty terms can be found in the user’s manual.